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Returns and complaints

Returns

We care for Your full happiness. Therefore, if something is wrong, please write to us. You have 30 days to return the purchased jewelry.

To return purchased:

  1. Download the form
  2. Complete and send the scan to the e-mail address: kontakt@bemoon.pl

After our response, send the product.

Form

Keep this on Your mind!
  1. The returned product could not be personalized (there was no size or engraving correction).
  2. The returned product cannot have any traces of use.
  3. Do not forget to include the proof of purchase (receipt), certificate of authenticity and the box with the package.

Complaints under the warranty

You also have the right to claim your jewelry (up to 24 months) if the product you have purchased has manufacturing defects or does not comply with the contract.

To make a complaint:

  1. Download the form
  2. Complete and send the scan to the e-mail address: kontakt@bemoon.pl

After our response, send the product.

Form

Remember:

Put to the package:

  • receipt,
  • certificate of authenticity,
  • the box
  • and a completed complaint form.